Privacy Policy

1. Introduction

Sparta Tech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Virtual Receptionist services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

Personal Information

We collect information that identifies you personally, including:

• Name and contact information (email, phone number)
• Company name and business details
• Billing and payment information
• Account credentials and authentication data
• Communication preferences

Usage Data

We automatically collect data about your use of our Service:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Call metadata (date, time, duration, but not call content)
• Performance metrics and error logs

Customer Data

We process data on your behalf when you use our Service to interact with your customers. This may include:

• Customer contact information
• Call recordings and transcripts
• Appointment details
• Messages and communications

Note: You are the data controller for customer data. We act as a data processor and only process this data according to your instructions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI receptionist services
• Account Management: To create and manage your account, process payments, and provide customer support
• Service Improvement: To analyze usage patterns and improve our Service functionality and user experience
• Communication: To send you service updates, billing information, and respond to your inquiries
• Security: To detect, prevent, and address fraud, security breaches, and technical issues
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send you promotional communications (with your consent, which you can opt-out of anytime)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share data with trusted third-party service providers who help us operate our business:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics, Mixpanel)
• Customer support tools (Zendesk, Intercom)

These providers are contractually bound to protect your data and use it only for the services we request.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., courts, law enforcement).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 7 years after termination for legal compliance
• Customer Data: Retained according to your instructions and settings, typically deleted within 30 days of account termination unless legally required
• Usage Data: Retained for up to 2 years for analytics and improvement purposes
• Call Recordings: Retained according to your plan settings, typically 30-90 days unless you choose longer retention

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request a copy of your personal information and receive it in a machine-readable format.

Correction

You can update or correct inaccurate information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Opt-Out

You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.

Data Processing

For customer data you process through our Service, you are responsible for handling customer requests regarding their data.

To exercise these rights, contact us at privacy@spartatechai.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, authentication, and security.

Analytics Cookies

Help us understand how you use our Service to improve it.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).

You can control cookies through your browser settings. Disabling essential cookies may limit Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Data Processing Agreements with our service providers
• Privacy Shield frameworks where applicable

By using our Service, you acknowledge that your information may be transferred to countries with different data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their privacy policies before using them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.